Change of Address

Here you’ll find answers to commonly asked questions about when your address has changed.

I have recently moved and my address is different to the form?

If you have moved from the address on the form please alter the "Current Address" details on the Claim Form and initial the changes.

You will need to provide proof of both your new current address and the registered address so we can positively identify that you have changed your address:

New Current Address

Please provide 1 of the following documents as evidence of your identity and new address:

  • Bank/building society/credit union statement or pass book – less than 3 months old
  • Most recent HM Revenue & Customs tax notification letter (not a P45 or P60)
  • A utility bill or statement (not mobile phone)less than 3 months old
  • Local authority Council Tax bill (valid for the current year)

 

Registered Address

Please provide 1 of the following documents as evidence of your identity and connection with the registered address:

  • Bank/building society/credit union statement or pass book
  • An HM Revenue & Customs tax notification letter (not a P45 or P60)
  • A utility bill or statement (not mobile phone)
  • Local authority Council Tax bill

 

Please note: An original or copy of the supporting documentation is required for address changes. All original documentation will be returned to you once registered.

What is a proof of address?

This simply means that we need to be able to check where you currently live or previous address, by seeing an official document like a utility bill, or correspondence from a government agency, linking you to a particular address.

What documents can I provide as proof of my current address?

To prove your current residential address, you can provide us with a document from the following list:

Documents Information
Driving Licence • UK paper issued before 1998 or photocard accepted
• UK Counterpart not accepted
• current full UK/EEA or overseas licence showing name, address 
• must not have expired
Utility bill or statement  • less than 3 months old
• not a mobile phone bill
Bank/Building Society/Credit Union or pass book • less than 3 months old
Local Authority Council Tax bill  • valid for the current year
HM Revenue & Customs tax notification  • most recent or less than 12 months old
• not a P45 or P60
Signed documentation from a regulated financial services firm which indicates a current relationship with the firm exists • Financial Conduct Authority (FCA) regulated or Chartered Accountant
Council/Housing Association tenancy agreement • private tenancy agreements are not acceptable
TV Licence letter or Direct Debit schedule • less than 12 months old
• confirms existence of a TV Licence
Solicitor's letter of correspondence addressed to ProSearch • Solicitor dealing with holding or Estate.
• holding update to care of (C/O) solicitors address

What documents can I provide as proof of the registered address?

As proof of your connection with the last address held on the share register (the registered address), you can provide us with a document from the following list:

Documents Information
Current (valid) Share Certificate  
Old (non valid) Share Certificate • copies of previously issued Share Certificate relating to the shareholding
Tax Voucher •  historical copies of dividend vouchers for the holding (company and shareholder name matching)
Copy of holding company communication evidencing name and address  
Utility bill or statement  • not a mobile phone bill
Bank/Building Society/Credit Union statement or pass book  
Local Authority Council Tax bill   
HM Revenue & Customs tax notification  • not a P45 or P60
Signed documentation from a regulated financial services firm which indicates a current relationship with the firm exists  • Financial Conduct Authority (FCA) regulated
Council/Housing Association tenancy agreement • private tenancy agreements are not acceptable
TV Licence letter or Direct Debit schedule • confirms existence of a TV Licence
Bank / Solicitors Confirmation • on headed paper or showing certified stamp and details of certifier
• confirming name and residence at the registered or previous address of holding

What if I cannot provide proof of the registered address?

If you are having difficulty providing us with proof of the registered address, please contact us.

Will my documents be returned?

All original legal documentation will be returned. We will not return photocopies or photocopies of certifications unless it is requested.

​We will endeavour to ensure that your documents are safely returned to you. However, we cannot guarantee this, so please send us certified copies of official documents where possible.