Contact Us

How to get in touch

COVID-19 service update

To help ease pressure on our colleagues, we have temporarily suspended our telephone service to our Crawley offices. The best way to contact us is now via email using the contact form below and one of our team will be in touch as soon as possible. ​

Before contacting us, we encourage shareholders to search and use the Online FAQs help page (Opens in new window)

Request contact from our team:

This is now the best way to contact us - one of our team will be in touch:

Please enter your 7-digit ProSearch reference number

Call us

By Phone to our Customer Experience Centre

We are still handling a higher number of calls. Due to limited resource our telephone lines maybe very busy, so please email us with your query using the form above. Our team will endeavour to respond to your email and answer your question(s) as quickly as possible.

Please quote your 7-digit ProSearch reference number when emailing or calling us. 

UK callers: 0800 389 6471
International callers: +44 121 415 0057

Lines are open Monday to Friday 9.00am to 5.00pm; excluding UK Bank Holidays.


Write to us


Sutherland House
Russell Way
West Sussex
RH10 1UH