Contact Us

Online - Frequently Asked Questions (FAQs)

ProSearch may have sent a letter or verification form. Please read these carefully and follow the instructions provided, which may include returning a verification form along with any necessary documents. If you need to speak to anyone, the contact details can be found on the letter or form sent to you.

Have you received a ProSearch Verification Pack? please read more.

Before contacting us, we encourage shareholders to search and use the Online FAQs help page (Opens in new window)



How to get in touch

If you can't find the information you're looking for, please complete the form below and we'll get back to you:

Please enter the 7-digit ProSearch reference number shown on the correspondence you have received

Please make sure you have entered contact details above to allow us to reply back to you

By Phone to our Customer Experience Centre

We are still handling a higher number of calls. Due to limited resource our telephone lines maybe very busy, so please email us with your query using the form above. Our team will endeavour to respond to your email and answer your question(s) as quickly as possible.

Please quote your 7-digit ProSearch reference number when emailing or calling us. 

UK callers: 0371 384 2735
Lines are open Monday to Friday 9.00am to 5.00pm; excluding UK Bank Holidays.

International callers: +44 (0)371 384 2735

For deaf and speech impaired customers we welcome calls via Relay UK. Please see for more information

Other ways to get in touch

Write to us

Sutherland House
Russell Way
West Sussex
RH10 1UH
United Kingdom

Please include your ProSearch reference and details of your query