Change of Address
Here you’ll find answers to commonly asked questions about when your address has changed.
I have recently moved and my address is different to the form?
If you have moved from the address on the form please alter the "Current Address" details on the Verification Form and initial the changes.
You will need to provide proof of both your new current address and the registered address so we can positively identify that you have changed your address:
New Current Address
Please provide 1 of the following documents as evidence of your identity and new address:
- Bank/building society/credit union statement or pass book – less than 3 months old
- Most recent HM Revenue & Customs tax notification letter (not a P45 or P60)
- A utility bill or statement (not mobile phone) – less than 3 months old
- Local authority Council Tax bill (valid for the current year)
Registered Address
Please provide 1 of the following documents as evidence of your identity and connection with the registered address:
- Bank/building society/credit union statement or pass book
- An HM Revenue & Customs tax notification letter (not a P45 or P60)
- A utility bill or statement (not mobile phone)
- Local authority Council Tax bill
Please note: An original or copy of the supporting documentation is required for address changes. All original documentation will be returned to you once registered.
What is a proof of address?
This simply means that we need to be able to check where you currently live or previous address, by seeing an official document like a utility bill, or correspondence from a government agency, linking you to a particular address.
What documents can I provide as proof of my current address?
To prove your current residential address, you can provide us with a document from the following list:
Documents | Information |
Driving Licence | • UK paper issued before 1998 or photocard accepted |
• UK Counterpart not accepted | |
• current full UK/EEA or overseas licence showing name, address | |
• must not have expired | |
Utility bill or statement | • less than 3 months old |
• not a mobile phone bill | |
Bank/Building Society/Credit Union statement or pass book | • less than 3 months old |
Local Authority Council Tax bill | • valid for the current year |
HM Revenue & Customs tax notification | • most recent or less than 12 months old |
• not a P45 or P60 | |
Signed documentation from a regulated financial services firm which indicates a current relationship with the firm exists | • Financial Conduct Authority (FCA) regulated |
Council/Housing Association tenancy agreement | • private tenancy agreements are not acceptable |
TV Licence letter or Direct Debit schedule | • less than 12 months old |
• confirms existence of a TV Licence | |
Solicitor's letter of correspondence addressed to ProSearch | • Solicitor dealing with holding or Estate. |
• holding update to care of (C/O) solicitors address |
What documents can I provide as proof of the registered address?
As proof of your connection with the last address held on the share register (the registered address), you can provide us with a document from the following list:
Documents | Information |
Current (valid) Share Certificate | |
Old (non valid) Share Certificate | • copies of previously issued Share Certificate relating to the shareholding |
Tax Voucher | • historical copies of dividend vouchers for the holding (company and shareholder name matching) |
Copy of holding company communication evidencing name and address | |
Utility bill or statement | • not a mobile phone bill |
Bank/Building Society/Credit Union statement or pass book | |
Local Authority Council Tax bill | |
HM Revenue & Customs tax notification | • not a P45 or P60 |
Periodic statement or signed letter from a regulated financial services firm which indicates a current relationship with the firm exists | • Financial Conduct Authority (FCA) regulated |
Council/Housing Association tenancy agreement | • private tenancy agreements are not acceptable |
TV Licence letter or Direct Debit schedule | • confirms existence of a TV Licence |
Bank / Solicitors Confirmation | • on headed paper or showing certified stamp and details of certifier |
• confirming name and residence at the registered or previous address of holding |
What if I cannot provide proof of the registered address?
If you are having difficulty providing us with proof of the registered address, please contact us.
Who can certify copies of documents?
Copies of documentation can be certified by a regulated professional person or body covered by the money laundering regulations, such as a UK Lawyer/Solicitor, Bank and Authorised Financial Intermediary (FCA regulated).
The certifier should provide their name, address of the company they work for, company stamp and their registration number.
Please ensure that the certified stamp is original.
Will my documents be returned?
All original legal documentation will be returned. We will not return photocopies or photocopies of certifications unless it is requested.
We will endeavour to ensure that your documents are safely returned to you. However, we cannot guarantee this, so please send us certified copies of official documents where possible.